General conditions

CHAMONIX HOMES Terms & Conditions - 28 Oct 2023

Contract for the hire of accommodation and provision of services as arranged through Chamonix Homes Ltd (known hereafter as CHAMONIX HOMES).

By making payment for your accommodation you are accepting these terms and conditions.

The following Booking Conditions together with the general information contained on our websites form the basis of the contract with the Client (the person who completes the booking form as party leader and including all persons on whose behalf the holiday is booked) and the directors of Chamonix Homes of The Post Office, Fore Street, South Brent, TQ10 9BE, United Kingdom. 

It is the Client’s responsibility to read these Booking Conditions before making a reservation.

The group leader is responsible on behalf of all other members of the group for all matters relating to the booking.

Payment Terms
Bookings are taken through ​www.chamonix-homes.com​ or one of its partner websites and payments are taken through the Stripe Payment gateway using a bank or credit card.

No contract shall exist between the Client and CHAMONIX HOMES until the 30% deposit of the total holiday price or full payment of the booking is made, if within 30 days of the booking date.

First Payment: Upon reservation, the Client pays the first payment of 30% of the price of the accommodation on booking. Partner websites may apply a commission to the guest during the first process of taking the first payment which can cause the first payment to be higher than 30%.

Full payment is required if the booking is made within 30 days prior to arrival.

This first instalment ensures the reservation of the accommodation for the period of your requested stay.

Once the first payment is received, a confirmation will be emailed to the Client. Please contact CHAMONIX HOMES immediately if any details are incorrect, as it may not be possible to make changes later.

Final Payment​: The Client agrees to make the final payment of 70% of the price of the accommodation no later than 30 days prior to arrival. If the arrival date is less than 30 days from the date the booking is made, full payment must be made at the time of booking.

CHAMONIX HOMES will request the final payment is debited from the card that paid the first instalment. The process is automated, and you are not notified before the payment it taken. It is highly advised that you anticipate the payment being debited, 30 days before the start of your holiday, and inform your bank or card provider that the amount will be debited, so as to avoid your card being potentially declined.

If payment is not received by the due date CHAMONIX HOMES reserves the right to cancel the arrangements without further notice to the Client and levy any appropriate cancellation charges as detailed in these Terms and Conditions.

Cancellation by Client
A cancellation must be made in writing by email. For the cancellation to be valid it must have been acknowledged by a reply to the email from CHAMONIX HOMES.

CHAMONIX HOMES cancellation fees are as follows:

• Full refund for cancellations up to 30 days before check-in.

• If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in.

• Less than 30 days before the arrival date.

• 50% refund up to 15 days before check-in

• 25% refund up to 7 days before check-in.

• All refund periods are calculated from 16:00 on the

• No refund after that.

Alteration or Cancellation by CHAMONIX HOMES
In the unlikely event that CHAMONIX HOMES has to alter or cancel your accommodation, the Client shall be notified of any major changes as soon as possible and shall be offered  comparable accommodation or full refund, unless the alteration or cancellation is due to forces beyond the control of CHAMONIX HOMES amounting to Force Majeure.

Force Majeure: ​CHAMONIX HOMES does not accept any liability howsoever arising or pay compensation for:

a) Any event which CHAMONIX HOMES could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions such as lack of snow, and fire, and the like.

b) Any cancellation, loss, delay or costs wheresoever’s or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities, and the like.

c) Limitations imposed by resort authorities, ski lifts, ski school or ski hire operators, and the like.

d) Travel arrangements made by the group or on behalf of the group, and the like.

CHAMONIX HOMES does not accept any liability for personal injury or death wheresoever’s or howsoever arising caused to any visitor and/or any member of the group for their duration of stay in the accommodation. This is not intended to exclude any statutory rights the group and/or visitor may have.

CHAMONIX HOMES reserves the right to terminate without notice and liability the holiday of any group member and risk that of the entire group whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday or staying in the building, or cause damage to the property or any third party.

Arrival and Departure
Many properties have keyboxes, allowing you to enter the property anytime after the 16:00 arrival time. For properties that do not have a keybox keys must be collected between 16:00 and 20:00 on the planned day or arrival.

Guests arriving outside of the agreed key collection times and requiring a Meet and Greet may incur extra charges.

Departure of accommodation and key drop off and departures are STRICTLY before 10am. (Unless otherwise mutually agreed).

Number of Guests
It is forbidden for guests to sub-let the property. The rental will be terminated with immediate effect without refund or compensation. All properties are strictly limited to the number of occupants listed on the website, unless agreed in writing in advance by both parties.

Security deposit
A security deposit is required for each booking. The amount of the security deposit varies from property to property and is displayed on each property page. The security deposit uses a pre-authorised block on a bank / credit card. This is usually the card that was used during the booking process. However, it is possible to change the card for the security deposit in the Guest Area of your booking.

Once the property is returned without damage or excessive cleaning the security deposit is released.

We do not charge your security deposit unless there is damage, excessive cleaning, signs of smoking in the property, or you are late checking out without prior agreement with CHAMONIX HOMES. We will contact you prior to making any charge to your security deposit.

If you discover damage on arrival please report it to our in-resort team immediately.

It is the responsibility of the client to ensure that the property is left in a clean condition. In the event of damage, you must contact CHAMONIX HOMES to discuss the best way to rectify the damage. Please do not try to replace any broken items or attempt to repair any damage without discussing with CHAMONIX HOMES first.

Damages, breakages or losses that occur during the booking must be reported and rectified to the satisfaction of CHAMONIX HOMES and the owners of the property. In the event that a repair or replacement cannot be carried out immediately, CHAMONIX HOMES reserve the right to withhold the entire deposit until the repair can be carried out or the replacement found. 

CHAMONIX HOMES strongly recommends that the Client has adequate travel insurance in place to cover any damages or repairs that are caused by the guests occupation of the property.

Disruption and Nuisance by a 3rd party or failure of equipment
CHAMONIX HOMES does it best to ensure that there is no disruption to the enjoyment of the Client’s holiday but cannot be held responsible for noise, odour or nuisance caused by a 3rd party. 

CHAMONIX HOMES will not be held responsible for the failure of equipment such as Wifi Internet, Satellite TV and other electrical equipment, but will use all reasonable endeavours to correct the problem where it is within CHAMONIX HOMES’s control.

Accuracy of Information
CHAMONIX HOMES does its best to ensure that the information on our websites, or given by email, letter or by word of mouth, is correct and it is always given in good faith and in the belief that it is true. Regrettably, errors do occur and descriptions are subjective. The Client should therefore check with CHAMONIX HOMES in advance regarding any feature that is of particular importance to their holiday.

Personal Belongings and Security
Security in the Property is taken very seriously by CHAMONIX HOMES. Particular attention should be paid by the Client to locking the property at all times. French insurance does not cover theft from a property without forced entry and the Client will be liable for any loss suffered in this respect. All personal items including baggage and equipment are at all times and circumstances at the Client’s risk and CHAMONIX HOMES cannot take responsibility for any loss or damage to such items. Any advice and help given by CHAMONIX HOMES shall be accepted at the Client’s risk.

Children and Pets
The Client accepts responsibility for the behaviour and welfare of any children in the Client’s party. 

Every effort is made to ensure safety in the property, but any Client taking children on holiday to a property booked through CHAMONIX HOMES does so at their own risk.

Pets are only accepted in our properties with prior agreement and on payment of the Pet Fee.

Smoking
Chamonix Homes has a non-smoking policy in all its properties. For the comfort of all guests, we therefore ask that smoking takes place outside the property and all associated waste cleaned up.

Liability
CHAMONIX HOMES does not accept liability of any act or default or omission on the part of any suppliers of any service that CHAMONIX HOMES offers and over whom CHAMONIX HOMES has no direct control. The group will be bound by the operating conditions of all suppliers of the other services that make up their holiday.

Limitations of Liability
In no event shall the liability of CHAMONIX HOMES to the group for any loss or damage exceeds the price paid for the relevant accommodation or arrangement.

Claims by the Client
Any claims or complaints against CHAMONIX HOMES should be notified to a representative of CHAMONIX HOMES within 24 hours and any claim or complaint that cannot be resolved in the resort should be made in writing to CHAMONIX HOMES within 14 days from the end of the booking.

A complaint must be made in writing by the person who signed the booking form and sent to the address listed below.